Frequently Asked Questions (FAQ)

I have a question about ...

1 Fabric or Customers Own Material
1.1 How do I get fabric samples?
1.2 Can I send my own fabric?
1.3 If I use my own fabric, how much do I need per chair?
1.4 Do you offer Scotchgard protection?
1.5 Does the price of the chairs include fabric?
1.6 Do you offer slip covers?
1.7 Do I get a discount if I supply my own material?
1.8 Do you upholster in leather?
1.9 Can I order additional fabric?

2 Furniture Construction
2.1 How much do the parsons chairs weigh?
2.2 What are the dimensions of the chairs?
2.3 How are the chairs constructed? What materials do you use?
2.4 I do not see exactly what I want. Do you do custom orders?
2.5 I like the skirt pictured on one chair with the back pictured on another. Can this be ordered?
2.6 How long does it take for my chairs to be manufactured?
2.7 Do you keep chairs in stock?

3 Shipping
3.1 How long will it take to get my order?
3.2 How much is shipping?
3.3 How is my order shipped?
3.4 What happens if my order is damaged in shipping?

4 Pricing / Payments
4.1 How much payment is required on the date of my order?
4.2 Do you offer volume discounts?
4.3 What payment methods do you accept?

5 Warranty
5.1 Do the chairs have a warranty?
5.2 What happens if I'm not satisfied with the quality?

6 Carrington Court
6.1 How long has Carrington Court been producing Parsons Chairs?
6.2 Do you have a catalog?
6.3 Do you make furniture other than Parsons Chairs and dining chairs?
6.4 Do you have any stores where I can see your furniture?

Fabric or Customers Own Material

1.1 How do I get fabric samples?

Visit our Fabrics page. You'll have the options of ordering individual swatches or ordering a set of our most popular fabrics.

1.2 Can I send my own fabric?

Yes, we accept customer's own materials (COM) orders at no additional charge. This should ensure that you get exactly what you want. Learn more about COM orders here.

1.3 If I use my own fabric, how much do I need per chair?

There is a fabric calculator here. The calculator will tell you the amount of material required for the various styles of chairs.

1.4 Do you offer Scotchgard protection?

Yes. Scotchgard is available for an additional $15 per chair. To learn more about our Fabric Protection Program, click here.

1.5 Does the price of the chairs include fabric?

Yes. The price includes any of the fabrics that we offer.

1.6 Do you offer slip covers?

Yes, we offer slip covers for most styles for $69 each.

1.7 Do I get a discount if I supply my own material?

No. It takes more time to cut, sew, and upholster COM orders. We take pride in making every order perfect and with customers own material it takes a little more effort.

1.8 Do you upholster in leather?

Yes. We offer leather for an additional charge.

1.9 Can I order additional fabric?

Yes. Fabric can be ordered for $20 per yard.

Furniture Construction

2.1 How much do the parsons chairs weigh?

Our parsons and dining chairs range in weight between 21 lbs. and 27 lbs. each.

2.2 What are the dimensions of the chairs?

Each style's dimensions are listed under it's picture on the product's detail page.

2.3 How are the chairs constructed? What materials do you use?

For a detailed description of chair construction and materials click here.

2.4 I do not see exactly what I want. Do you do custom orders?

In some circumstances we can make modifications to our designs. Tell us what you want and we'll let you know if we can do it and at what price.

2.5 I like the skirt pictured on one chair with the back pictured on another. Can this be ordered?

Yes. Most all backs, skirts, and legs can be interchanged. Let us know what back, skirt and/or leg you want and we'll get you a price.

2.6 How long does it take for my chairs to be manufactured?

Average production time is 2 to 5 weeks. If the fabric is in stock, it often takes less time. Customers Own Material (COM) orders are usually completed within 2 weeks. Under very rare circumstances orders may take slightly longer than 5 weeks. If this is the case you'll be notified in advance.

2.7 Do you keep chairs in stock?

No. Every parson chair is crafted to the customers exact specifications.

Shipping

3.1 How long will it take to get my order?

Average production time is 2 to 5 weeks. If the fabric is in stock, it often takes less time. Customers Own Material (COM) orders are usually completed within 2 weeks. Under very rare circumstances orders may take slightly longer than 5 weeks. If this is the case you'll be notified in advance. Shipping within the US by FedEx Home Delivery takes from 1 to 7 days. Other shipping methods may take longer.

3.2 How much is shipping?

Shipping charges start at just $25 per chair anywhere in the continental United States. See individual items for exact shipping prices.

3.3 How is my order shipped?

Most orders are shipped via FedEx Home Delivery. In certain cases we may use a common carrier or a furniture delivery service.

3.4 What happens if my order is damaged in shipping?

It is a very rare instance if your order is damaged during shipping. If your order is clearly damaged when it arrives, refuse the delivery. If you find the order is damaged after it has been delivered, Carrington Court will issue a call tag to have the chair picked up. In both instances Carrington Court will repair the chair (or replace it if it cannot be fixed) at no extra charge.

Pricing / Payments

4.1 How much payment is required on the date of my order?

If your order is less than $1000 we charge nothing on the date of your order. All orders of $1000 or more are charged 50% up front. Remaining charges occur when your order goes into production. There is very little time between production and shipment, so charges usually happen just a few days before they ship.

4.2 Do you offer volume discounts?

No. The prices on our website are wholesale prices. However, for very large orders (dozens of chairs) we will make special considerations on a case-by-case basis.

4.3 What payment methods do you accept?

We take MasterCard, Visa, American Express and Discover. You may also pay by check or money order.

Warranty

5.1 Do the chairs have a warranty?

Yes. Dining chair frames have a lifetime warranty. If the frame is damaged during normal use, we will repair the chair (or replace it if it cannot be fixed) for free. Fabric is warranted for one year against defective workmanship. This does not cover fading and is not valid where there is evidence of heavy soiling or abuse and where improper cleaning method has been used.

5.2 What happens if I'm not satisfied with the quality?

If you are not satisfied with the quality of our parsons chairs we will fix the problem or refund your money...period.

Carrington Court

6.1 How long has Carrington Court been producing Parsons Chairs?

Carrington Court has been building these chairs for over 20 years. Over this time we feel that we have perfected the design and you will not find a better chair anywhere else.

6.2 Do you have a catalog?

In an effort to keep our prices as low as possible we do not produce a catalog. We use our web site as a catalog and believe that the site is richer in information than any catalog could possibly be.

6.3 Do you make furniture other than Parsons Chairs and dining chairs?

Yes. We make sofas, love seats, wing chairs, club chairs, benches, and ottomans. If you are interested please let us know and we'll give you a price and shipping quote. We can also email you pictures.

6.4 Do you have any stores where I can see your furniture?

No. We sell direct to the public over the Internet. However, feel free to visit our factory in Hickory, NC (please call for an appointment).