You can repair fabric, refinish legs and even fix dents and dings--if the frame is broken your chair is useless. We are so confident in our chair frames we offer a lifetime frame warranty. If the frame is damaged during normal use, we will replace or repair the chair for free. If a problem occurs, all you have to do is call us and we will take care of it at no cost to you.
Our fabric is warranted for one year against defective workmanship. This does not cover fading and is not valid where there is evidence of heavy soiling or abuse and where improper cleaning method has been used. If stains are a concern we offer Scotchgard fabric protection for an extra fee.
What happens if your order is damaged during shipping? Don't even worry about it. Shipping damage is very rare, but if damage occurs we will replace or repair the damaged chair at no cost to you. We do ask that you inspect your chairs before throwing away the shipping boxes to avoid any delays if damage is found.
We want you to be happy with your purchase. We encourage you to order fabric and finish samples before you make a purchase and please call if you have any questions. These simple steps will help assure you get exactly what you are looking for.
Every chair we build is "custom made" for the person that ordered it. We do not stock any chairs and with over 150 fabrics, several finish offerings and dozens of chair styles it is possible that the combination you choose may never be ordered again. If there is a problem with your chairs and you are not satisfied with the quality, we will bring them back (at our expense) and fix any defects. If we cannot fix the chairs to your satisfaction we will refund your money.
I looked for months in catalogs, furniture stores and on the web. I even ordered a few, only to send them back - none compared to yours.
Carol - Titusville, FL
I just received my chair - it's beautiful!!! Even better than I imagined. Thanks so much for a great product and wonderful service.
Susan - Darnestown, MD